You’re fed up with your customers complaining about your website.

It’s a real worry.

Are things going to get worse?

Could it go down for an extended period?

Has the server been secured against hacking?

When did the backups last run?

You’re probably thinking: “Why am I even having to consider this stuff, I just want it to work”.

Maybe when you call your developers with an urgent problem they say they can “take a look at it in a couple of weeks”, but you need this sorting, yesterday.

How hard can it be?

With other types of software you get support contracts.

You get a phone number to call and you get to speak to someone who actually knows what they are talking about.

Your queries get answered quickly and you’re back up and running again in no time.

That’s what you need for your website: straight forward, timely and capable support. Someone you can turn to when things go wrong, who can sort it out without a major fuss or any extended delays.

Get professional, bespoke PHP support for your custom web application or business critical website

Our support offerings start at £149 per month. They are value for money and very easy to understand.

You simply decide how quickly we should ‘jump’ if there is a problem and whether you’d like to pre-pay for some (discounted) time to spend on possible issues.

Should a problem occur you either ring us, or use the dedicated email address and we’ll be back in touch within the contracted timescales.

We look at the problem and start working on a fix.

No long queue.

No hassle.

A support contract allows you to jump our development queue, you don’t have to wait days or weeks for issues to be resolved. Think of it as an insurance policy.

A small number of hours can be included each month to cover any work you might need doing to bring things back up or to keep things smoothly ticking along.

Get peace of mind & sleep easy. We’ll work with you and your hosting company to ensure that the lights stay on and that your business keeps running.

Let’s get started…

Bronze

£149/mo

  • Access to support@siftware.com
  • 1/2 hourly billing
  • 24 hour response
  • Access to our project planning tool

Silver

£349/mo

  • Access to support@siftware.com
  • 1/2 hourly billing
  • 8 hour response
  • Access to our project planning tool
  • 4 hours developer time included

Gold

£749/mo

  • Access to support@siftware.com
  • 1/4 hourly billing
  • 4 hour response
  • Access to our project planning tool
  • 12 hours developer time included

Sounds interesting, but I have some questions…

Who are you? Why should I trust you?

Siftware has been established for 10 years. We have lots of happy customers who we provide a similar service to. We’re UK based and you can come and meet us in our Shrewsbury HQ.

How do I know you won’t also be ‘too busy’ when I have a problem?

We specialise in supporting existing web applications. We’re not distracted by having to constantly win large new-build software projects, our business is 100% set-up to support businesses like yours.

We keep track of the number of clients with support contracts and ensure that we build in enough slack to handle a worst-case scenario.

I don’t want to alienate our current designers or agency

That’s fine, we work well with our peers. We’re not looking to steal away any design work or web design services; it’s not what we do. We only supply support services or do maintenance work on complex, behind the scenes web software projects.

Sounds good, but my needs are different…

No problem, the packages are just a guide. If, for example, you need a short response time but not many developer hours per month, we can negotiate a custom package.

Don’t take our word for it

We rely on Siftware to keep our complex SaaS application running and as our business has grown they have ensured that the system has scaled to keep up with the increased demand. They are flexible, responsive and commercially savvy; they work closely with us to ensure that we meet our business objectives

Casey Cole. MD. Guru Systems

Web software drives our business and Siftware helps us keep it all running. Whether that be adding new features, making suggestions for improvements or jumping on urgent problems; they are a core part of our business.

John Wright, CTO. WVP Ltd.

Reliability, expertise, and availability are critically important to us in a supplier. We get that from Siftware, along with an honest assessment of whatever the situation is with our custom PHP applications.

Dr David Claridge – CIO, Risk Advisory PLC

Ready to get “worry about website” taken off your to-do list?

Bronze

£149/mo

  • Access to support@siftware.com
  • 1/2 hourly billing
  • 24 hour response
  • Access to our project planning tool

Silver

£349/mo

  • Access to support@siftware.com
  • 1/2 hourly billing
  • 8 hour response
  • Access to our project planning tool
  • 4 hours developer time included

Gold

£749/mo

  • Access to support@siftware.com
  • 1/4 hourly billing
  • 4 hour response
  • Access to our project planning tool
  • 12 hours developer time included

P.S. Still need time to think? No problem. In the meantime you might want to consider getting hold of a copy of our free guide to modern web development.

You may also be interested in some of our free web development guides such as The Benefits of Having a Portable Website. We also have more information on or our website maintenance service.