When you sign up to a PHP Support contract with us we offer you peace of mind and practical assistance, with our team of PHP experts on hand to help resolve any issues you may have.
Our PHP Support contract includes
- Managed Service
- Support Helpdesk
- Half-hourly billing
- Next day SLA
- Developer time included
- Documentation Store
- Backlog Manager
You sign up to a PHP support contract. We commit to:
- Audit your application and flag up any fundamental security risks
- Gauge the feasibility of upgrading the application to the newest version of PHP
- Package up your website so it is portable and easier for us to support and for developers to work with it
You are safe, covered under our support banner.
Think of it as an insurance policy
Should a problem occur you log it using your custom helpdesk email address; we’ll be back in touch within the agreed timescales.
- We look at the problem and start working on a fix.
- No long queue.
- No hassle.
A support contract allows you to jump our development queue, you don’t have to wait days or weeks for issues to be resolved. A small number of hours are included each month to cover any work you might need doing to bring things back up or to keep things smoothly ticking along.
Get peace of mind & sleep easy. We’ll work with you and your hosting company to ensure that the lights stay on and that your business keeps running.
How it works
1. Audit your code
Your code & servers are checked & any security risks are highlighted in a comprehensive report.
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2. Make it portable
Your website is made 'portable' so it can easily move to any server & have any developer work on it.
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3. Secure & protectedWe are on call for any support and optionally any ongoing development requirements.
Do you have any of these concerns?
Could my site go down for an extended period?
Has the server been secured against hacking?
When did the backups last run? There are backups, right?
It is hard to get changes made or new features added
Your freelancer went snowboarding last month and she hasn’t come back. When you call your development company they say they can look at it in a couple of weeks. But, hang on, this is urgent. It needed sorting yesterday.
How hard can it be?
With other types of software you get support contracts.
Your support queries get answered quickly and you’re back up and running again in no time.
That’s what you need for your website: straight forward, timely and capable support. Someone you can turn to when things go wrong.
Someone to sort problems out without a major fuss or extended delays.
Don’t take our word for it …
Web software drives our business and Siftware helps us keep it all running. Whether that be adding new features, making suggestions for improvements or jumping on urgent problems; they are a core part of our business.
As an experienced developer I have been impressed with how Siftware have handled taking over the support of one of our web applications. The initial risk report was detailed and very useful. Furthermore the work done to make the application ‘portable’ – so any developer can work on it and we can now easily move it to any server – has been particularly valuable. Going forwards it is going to be much easier to maintain our code.
Reliability, expertise, and availability are critically important to us in a supplier. We get that from Siftware, along with an honest assessment of whatever the situation is with our custom PHP applications.
We rely on Siftware to keep our complex SaaS application running and as our business has grown they have ensured that the system has scaled to keep up with the increased demand. They are flexible, responsive and commercially savvy; they work closely with us to ensure that we meet our business objectives
Sounds interesting, but I have some questions…
Who are you?
Siftware has been providing development, support and maintenance services for over 11 years. We have many happy & long-standing customers. We’re UK based and if you are too, we’d be happy to arrange a meeting.
We support and maintain existing complex, bespoke PHP applications like yours. It’s our 100% focus and we do this one thing very well.
Working with existing code is different to starting from scratch. Unlike some of our competitors we won’t suggest a complete re-write of an application when we first encounter it. We understand that your application represents a significant investment and whilst keeping it secure and maintained in a cost effective manner is essential, we also recognise that if the application is currently providing value to its users and revenue for the owner then a pragmatic outlook is best.
How do I know you won't also be 'too busy' when I have a problem?
We specialise in supporting existing web applications. We’re not distracted by having to constantly win large new-build software projects, our business is 100% set-up to support businesses like yours.
Our systems keep track of the number of clients with support contracts and ensures that we’ve always slack into our schedule to handle demand peaks.
I don’t want to alienate our current designers or agency
That’s fine, we work well with our peers. We’re not looking to steal away any design work or web design services; it’s not what we do. We only supply support services or do maintenance work on complex, behind the scenes web software projects.
- I'm a developer or agency. If my client signs up, will you take work away from us?
What about maintenance jobs or getting new features added?
No problem, we’re here ready and waiting.
If you need the odd piece of ad-hoc work doing, we just book you in to our next free slot.
If you have a larger volume of requests then we can agree a set number of days per month and these get placed into our schedule first, ensuring that we are always working on your project month on month.
You will get to see constant progress.
Any questions? Get a free consultation.
Would you like us to go through things in more detail? let’s get a slot booked in your diary for a call, please fill out this form or alternatively email email@example.com.