How does it work?
With other types of software you get support contracts.
You get contact details and you get to speak to someone who actually knows what they are talking about when you have a problem.
Your queries get answered quickly and you’re back up and running again in no time.
That’s what you need for your website: straight forward, timely and capable support. Someone you can turn to when things go wrong, who can sort it out without a major fuss or any extended delays.
Get professional, bespoke support for your custom web application or business critical website
Our support offerings start at £199 per month. They are value for money and very easy to understand.
You simply decide how quickly we should ‘jump’ if there is a problem and whether you’d like to pre-pay for some (discounted) time to spend on possible issues.
Should a problem occur you use the dedicated support email address and we’ll be back in touch within agreed timescales.
We look at the problem and start working on a fix.
No long queue.
A support contract allows you to jump our development queue, you don’t have to wait days or weeks for issues to be resolved. Think of it as an insurance policy.
A small number of hours can be included each month to cover any work you might need doing to bring things back up or to keep things smoothly ticking along.
If you have ongoing requirements for adding new features or fixing annoyances we can bolt-on a maintenance allowance where you get an agreed number of developer days included per month at a discounted rate. You’ll be fixed into our schedule each month and we’ll start working against your priority list.
Get peace of mind & sleep easy. We’ll work with you and your hosting company to ensure that the lights stay on and that your business keeps running.
Let’s get started…
First things first, we need to know a little bit about your application so we can run a set of tests against your code. At the end we’ll provide you with a free and valuable report.
Please fill out this form to get started. You won’t get hassled by a sales person, you’ll just get the report emailed to you and have the option to discuss any recommendations with our founder Darren Beale, during a follow-on call.
Sounds interesting, but I have some questions…
What do I get in my report and is it definitely free?
We’ll run a set of tools against your website’s code that will give us a good indication of the status of your application. Things like:
- Major software library versions. Which ones are in use and how up to date are they?
- How up to date is the server?
- How is it coded, are there any obvious security concerns
- How much work would it be to upgrade the application to the quickest and most secure version of PHP, PHP7?
And, yes, it’s definitely free. You’ll be emailed the report and will also have the option to discuss the findings and any recommendations with us on a follow-up call.
Who are you? Why should I trust you?
Siftware has been established for over 10 years and was founded by Darren Beale, who has been writing PHP applications since 1997. We have happy long-standing customers who we provide PHP support and maintenance services to. We’re UK based and if you are too, we’d be happy to arrange a meeting.
We support and maintain existing complex, bespoke PHP applications like yours. It’s our 100% focus and we do this one thing very well.
Working with existing code is different to starting from scratch. Unlike some of our competitors we won’t suggest a complete re-write of an application when we first encounter it. We understand that your application represents a significant investment and whilst keeping it secure and maintained in a cost effective manner is essential, we also recognise that if the application is currently providing value to its users and revenue for the owner then a pragmatic outlook is best.
How do I know you won’t also be ‘too busy’ when I have a problem?
We specialise in supporting existing web applications. We’re not distracted by having to constantly win large new-build software projects, our business is 100% set-up to support businesses like yours.
Our systems keep track of the number of clients with support contracts and ensures that we’ve always slack into our schedule to handle demand peaks.
I don’t want to alienate our current designers or agency
That’s fine, we work well with our peers. We’re not looking to steal away any design work or web design services; it’s not what we do. We only supply support services or do maintenance work on complex, behind the scenes web software projects.
Don’t take our word for it
We rely on Siftware to keep our complex SaaS application running and as our business has grown they have ensured that the system has scaled to keep up with the increased demand. They are flexible, responsive and commercially savvy; they work closely with us to ensure that we meet our business objectives
Casey Cole. MD. Guru Systems
Web software drives our business and Siftware helps us keep it all running. Whether that be adding new features, making suggestions for improvements or jumping on urgent problems; they are a core part of our business.
John Wright, CTO. WVP Ltd.
Reliability, expertise, and availability are critically important to us in a supplier. We get that from Siftware, along with an honest assessment of whatever the situation is with our custom PHP applications.
Dr David Claridge – CIO, Risk Advisory PLC
Ready to get “worry about website” taken off your to-do list?
To get started we just need to know a little bit about your application. We’ll run a set of tests against your code and provide you with a free and valuable report at the end.
Please fill out this form to get started.
P.S. Still need time to think? No problem.
In the meantime you might want to consider getting hold of a copy of .
You may also be interested in some of our free web development guides such as The Benefits of Having a Portable Website. We also have more information on or our website maintenance service.