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The more time you buy, the better value the plan. It’s that simple. Commit to a minimum block of time over a 12-month period but only pay for it as you use it. Our most popular plans are shown below, however we are happy to tailor a plan to your specific needs.
As a new client, you will go through our standard on-boarding process. The output will be a code audit and security vulnerability report and reconfiguration of your site to a portable easier to manage version. Specifically, we will…
Security assessment Checks that your current coding and framework follows best practice and isn’t wide open to hacks.
Server insights We look at the server operating system version to check that it’s up to date and secure as possible.
Database assessment risk We explore your code, making sure it’s protected against vulnerability to SQL injection.
Optmising website speed We’ll check how busy your site is and if your server can handle it. If you need to re-look at your infrastructure to match demand, we’ll let you know.
Development workflows We look at your version control, test server and assess whether your deployments are automated or manual, to tell if they are inefficient and prone to error.
Email performance We explore how your system sends emails and run tests to reduce the risk of you becoming spam blacklisted.
Portability We make your website portable so that it follows best practices and can easily be moved between servers. Read more about why this is essential for your business.
Our minimum commitment is our Entry Level Plan which is three days per month for twelve months, or the equivalent number of days as a one-off project.
We will discuss a billing framework with you and confirm as part of any Letter of Engagement. For ongoing retainers, we tend to bill monthly in arrears on the last day of the month. We only ever bill for the time spent. If we are working on a project basis, we will likely ask for 50% on appointment and 50% on completion. If the project lasts longer than two months, we’ll likely split the final payment into two payments. Our payment terms are 14 days. We are always open to other scenarios and will happily discuss at the outset stage.
Yes we handle one-off projects, although its rare that we are not asked to have some involvement after the project is deployed. A minimum project size reflects our Entry level plan of 36 days.
Support is you being able to get in touch when you have a problem. It provides you a fast-track service for the initial investigation of issues. All clients on a support contract get a separate priority support email address so that we can quickly investigate your issues. We even include a few hours each month to cover some communication and investigation time. Upon identification and investigation of an issue, if it is found that additional work is required to address
Maintenance is us looking after your application and ensuring that it stays up to date and as secure as possible. We ensure your system is current and risk-free by monitoring code bases and aligning it with the latest third-party updates. Just like you would service your car or carry out essential maintenance on your house to avoid longer-term issues, website maintenance ensures that your website remains an asset and doesn’t turn into a liability.
We work in many ways with our clients. Sometimes we work directly with in-house development teams, marketing teams or business owners, where they ask us to work alongside their own in-house teams or other agency suppliers. Other times we are procured directly by another agency to work on their client’s app. We are very flexible in how we work and are used to acting as part of an extended team.
Absolutely. We do not provide web hosting and we are not wedded to any given hosting provider, so we have no vested interest in recommending one provider over another.
As long as your current hosts can provide you with a secure hosting environment, good and timely support when it’s needed and ideally management services like regular patching and back-ups then we are happy to work with them.
