You coded your web application, but its commercial success means you now don’t have enough time to look after it

Your business is taking up all of your time.

You know you should be upgrading PHP and any underlying libraries but it keeps dropping down the priority list.

Even if you do find the time, you are keen to use it to ship new features or make amendments.

You’re starting to get worried that there are exploitable gaps in your application.

In addition, your development stack works well for you, but you’re concerned that it’ll take an age for an external team to get to grips with everything.

Work with a specialist support and maintenance company

We understand the pressures that you are under as we already work with clients just like you.

Your application represents a lot of blood, sweat & tears. We’ll take good care of it.

You tell us how you want us to work together. If you just need emergency support and some patching, that’s fine.

However, if you want to outsource development to us too, we’ll be ready and waiting.

You’ll retain the ability for you or your developers to still work on the application. We’re used to this and will complement your existing workflow.

Get professionally managed PHP support

You sign up to a support contract.

We

You are safe, covered under our support banner.

Think of it as an insurance policy.

Should a problem occur you log it using your custom helpdesk email address; we’ll be back in touch within the agreed timescales.

We look at the problem and start working on a fix.

No long queue.

No hassle.

A support contract allows you to jump our development queue, you don’t have to wait days or weeks for issues to be resolved. A small number of hours are included each month to cover any work you might need doing to bring things back up or to keep things smoothly ticking along.

Get peace of mind & sleep easy. We’ll work with you and your hosting company to ensure that the lights stay on and that your business keeps running.

How it works

1. Audit your code

Your code & servers are checked & any security risks are highlighted in a sympathetic and comprehensive report.
Find out more

2. Make it portable

Your website is made 'portable' so it can easily move to any server & have any developer work on it.
Find out more

3. Secure & protected

We are on call for any support and optionally any ongoing development requirements.
Pricing

Sounds interesting, but I have some questions…

  • Who are you?

    Siftware has been providing development, support and maintenance services for over 11 years. We have many happy & long-standing customers. We’re UK based and if you are too, we’d be happy to arrange a meeting.

  • Why Siftware?

    Specialism.

    We support and maintain existing complex, bespoke PHP applications like yours. It’s our 100% focus and we do this one thing very well.

    Working with existing code is different to starting from scratch. Unlike some of our competitors we won’t suggest a complete re-write of an application when we first encounter it. We understand that your application represents a significant investment and whilst keeping it secure and maintained in a cost effective manner is essential, we also recognise that if the application is currently providing value to its users and revenue for the owner then a pragmatic outlook is best.

  • How do I know you won't also be 'too busy' when I have a problem?

    We specialise in supporting existing web applications. We’re not distracted by having to constantly win large new-build software projects, our business is 100% set-up to support businesses like yours.

    Our systems keep track of the number of clients with support contracts and ensures that we’ve always slack into our schedule to handle demand peaks.

  • I don’t want to alienate my current developers

    That’s fine, we work well with our peers. We’re can work alongside them and augment your team to match your needs

    We are particularly sympathetic to the pressures that solo developers are under when managing a large complex software project. We can provide a non-judgemental and supportive service to help your team.

  • Can you do development work too?

    Sure.

    If you have development requirements and your team is too busy we are happy to either take development lead or simply to slot in alongside them

    If you need the odd piece of ad-hoc work doing, we just book it in to our next free slot.

    If you have a larger volume of requests then we can agree a set number of days per month and these get placed into our schedule first, ensuring that we are always working on the project month on month.

    There will be constant progress.

Don’t take our word for it… here’s what some of our clients had to say

Our National Executive Committee were concerned that our critical in-house system was supported by only one developer.  We needed to find a professional software house that was happy to support the idiosyncratic PHP code and put the system on a secure and sustainable footing.  We have been delighted by Siftware’s ability to rise to the challenge.  They have not flinched from the ball of cold spaghetti that we handed over to them and over time are replacing it with neat maintainable code.

Neil Stevens 
Regional Trustee, Third Age Trust

Reliability, expertise, and availability are critically important to us in a supplier. We get that from Siftware, along with an honest assessment of whatever the situation is with our custom PHP applications.

David Claridge
CIO, Risk Advisory Group PLC
Siftware have been with us since the beginning and have played an integral part in our success, helping us with onsite metering hardware, designing IT processes & building bespoke software that helps keep the business running smoothly.
Gareth Jones
MD, Insite Energy

Web software drives our business and Siftware helps us keep it all running. Whether that be adding new features, making suggestions for improvements or jumping on urgent problems; they are a core part of our business.

John Wright
CTO, WVP Ltd.

We rely on Siftware to keep our complex SaaS application running and as our business has grown they have ensured that the system has scaled to keep up with the increased demand. They are flexible, responsive and commercially savvy; they work closely with us to ensure that we meet our business objectives

Casey Cole
MD. Guru Systems

OK, so how much does this cost?

 

  
 
Managed service
Support helpdesk
1/2 hourly billing
Next day SLA
Developer time included
Documentation store
Backlog manager
Long term contract
Set-up fee
Code audit & risk report (worth £1,299) see here
Portable development system (worth £2,599) see here

Pay as you Go

£249
(ex VAT)
Monthly
Managed service
Support helpdesk
1/2 hourly billing
Next day SLA
Developer time included
Documentation store
Backlog manager
Long term contract : No, cancel any time
Set-up fee : £2,949
Code audit & risk report (worth £1,299) see here
Portable development system (worth £2,599) see here

Standard

£449
(ex VAT)
Monthly
Managed service
Support helpdesk
1/2 hourly billing
Next day SLA
Developer time included
Documentation store
Backlog manager
Long term contract : 18 months
Set-up fee : Included £0
Code audit & risk report (worth £1,299) see here
Portable development system (worth £2,599) see here

Any questions? Get a free consultation.

Would you like us to go through things in more detail?  let’s get a slot booked in your diary for a call, please fill out this form or alternatively email help@siftware.com.

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Still need time to think?

No problem.

In the meantime you might want to consider getting hold of a copy of our free guide to modern web development.

You may also be interested in some of our web development articles such as The Benefits of Having a Portable Website.